Under your Purchase page select the order. If the item is still within the return window you can click on the “NEED TO RETURN THIS ITEM” link.
- Navigate to your “Purchases” tab and scroll to your item to initiate a return. Note, you will need to go through the flow for each individual item ordered. I.e. if you order a quantity of two, and you want to return both units, you will need to go through the flow twice to return both items.
2. Once in the Return Order view, select the appropriate reason for your return,
3) Add any additional comments (optional), and select RETURN ITEM, to complete your cancellation request.
Please note, the cost of shipping will be deducted from the refund, this amount will be noted before you complete the request to return.
If the item no longer qualifies for a return it will say "Why can't I return this?"
*Please note that each individual item must be returned in separate packaging with its own return label.
Note: Products that are returned must be unused and in their original packaging.