You can cancel your purchase the same day you place the order, as long as it is before midnight PST. Your item will have the “NEED TO CANCEL THIS ITEM” button if this is still available.
- Navigate to your “Purchases” tab and scroll to your item to initiate a cancellation. Note, you will need to go through the flow for each individual item ordered. I.e. if you order a quantity of two, and you want to cancel both units, you will need to go through the flow twice to return both items.
- Once in the Cancel Order view, select the appropriate reason for your cancellation,
- Add any additional comments (optional), and select CANCEL ITEM, to complete your cancellation request.
- A refund credit will post to your original payment method used to make this purchase. Please allow 5-7 business days for the payment to post to your account.